Customers today are most specifically concerned about value and trust.
Clients want to be treated right from the moment that they are first serviced. This requires that organizations develop a customer culture. In fact, what customers really expect is to be treated as the purpose of business and not an interruption of it.
- People. The people you hire must completely service the customer.
- Support. Create processes that make it easier to conduct business with your organization.
- Trust. Customers are seeking solutions to problems based on your experience.
- Relationship - Customers want to be treated as part of the business.
If you treat customers with professionalism and empathy they will continually return. They will tell others. Good customer service is the key to your marketing and profitability. It lowers attrition in organization, and it heightens productivity.
Your marketing costs are high because you have too much customer attrition. Lower costs, improve customer service; let Dr. Drew show you how. Call 877-391-6821 or use the contact form now.